Privacy policy


Certain personal information will be required in order to place orders. Personal information such as name, email, delivery address and payment information will be collected at various stages throughout the site, whether when you place an order, subscribe to our newsletter, or participate in a contest or any other promotional activity. For security reasons, but above all as required by law, customer payment information is not found in our files and transacts through an external agency. Only your name, address and email will be kept and used for marketing communication purposes. The information we obtain will not be given or sold to third parties.

It is for the purpose of improving the online shopping experience and providing better customer service that we keep a record of orders placed online. We believe in protecting the personal information of our customers and will only use it to adapt our service offer and our communications to your needs.

You are under no obligation to provide any information whatsoever during your visit to our site, but please note that you will not be able to benefit from certain features such as subscription to our newsletter and purchase online. You will be able to place your order in guest mode without creating an account or by telephone, but will still have to provide a minimum of information so that payment and delivery can be made.


A secondary and passive method of collecting information consists of the use of cookies. These are present on your internet browser and collect information when you interact with our site. These cookies memorize, without being limited to those listed here, the number of visits to our site, the items in your basket, your browsing habits and your favorite products. These cookies do not collect personal information and the information obtained cannot be used to identify you. The use of cookies is common practice on most major websites and it is to improve the online customer experience that they are used. You can easily block these cookies on your browser, but will lose some functionality of the site. Other general behaviors of use of the site can be collected by the extraction of analytical data. This information, including the geographic origin of traffic to the site, the number of pages visited, the time of day, etc. will help us understand our customers' online shopping habits and how they use our site. This type of information can in no case be used to identify a client and will only help us to build a general profile of the users of our site.


Whether by physical, electronic or administrative means, several security measures are taken to ensure the protection of personal information and credit card numbers collected. These measures are taken out of respect for our customers, but above all to avoid fraud and unauthorized use of this information.


You can change or delete your user account online at any time and for any reason. Simply go to to access your account and have the information corrected. To delete your account, contact a Customer Service representative at You can also unsubscribe from our newsletter by clicking on the link to this effect at the bottom of any Osmose newsletter you have received. However, your personal profile may be kept in our files, in whole or in part, for a certain period of time, as required by law or for legitimate business reasons.